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In another significant step towards the rollout of Next Generation Intelligent Networking, BT has launched its Harmonization project to delivery a common Call Centre Serice across all its networks. With a large number of customers in the European marketplace, BT sees Next Generation Intelligent Networking (IN) and the merge of IT and telecom technologies as a strategic imperative for technological efficiencies that will drive growth.

As a company with operations in 50 countries, delivery service in 170 countries over core infrastructure from multiple vendors, BT recognised the value in introducing an integrated solution to deliver common services across all its networks. The extended timelines and costs for service delivery over disparate network environments led the company to seek a standards-based, carrier grade IBM BladeCenter-T, Enterprise Linux solution to migrate existing IN applications and provide the foundation to deliver Next Generation services. After an extensive selection process and a series of integration and performance trials, BT selected Dimension Data to deliver the jNetX N(x) platform, a distributed network middleware solution based on the JAIN SLEE open standard, running the harmonised services for a broad range of countries.

“BT Global’s focus is to add value to the communications of our multi-site corporate customers,” commented Ian Sturgess, Head of Service Platform Development, BT Global Services. “We have built and managed some of the largest, most complex and reliable networks in the world. With the IN Harmonization Project, we have taken the next step to add exponential value and flexibility to the voice and data services we can deliver; and we will do it from a single platform. In this challenging field Dimension Data proved to address BT’s needs by showing their capabilities & flexibility as a System Integrator”.

For this project Dimension Data engaged NetDev – a prime telecom service solution partner – joining excellent IN expertise in service development and deployment. The combined force successfully emulated and migrated one of BT’s key international services, the Contact Centre Service (CCS) – a complex number translation service used for Freephone, Premium Rate, and Universal Access Number type applications – from the existing IN platform in Belgium to the jNetX N(x), and are now rolling out the harmonised service in Europe. The full platform will be managed from Dimension Data’s Global Support Center in Frankfurt integrating delivery and support services across BT’s European and global operations.

“This project makes a significant statement to the market, where operators are moving away from static and proprietary solutions to a standards-based and open approach,” remarked Jan Willem Dees, European Service Provider Director for Dimension Data in Europe. “Such a statement coming from BT will have a strong impact on operator thinking and future strategies worldwide.”

“BT has once again exhibited its leadership in adopting forward-thinking solutions and jNetX is excited to be a part of this initiative,” said Gary Miles, CEO at jNetX. “We and our partners share the vision of the team at BT for optimizing integrated service delivery and we look forward to rolling out this project across the globe.”

“The commitment from BT to move forward with this project gives a strong endorsement to the JAIN SLEE open standard. This is excellent news for independent software vendors such as NetDev, since it means we can compete in a market that was previously very difficult to enter due to vendor lock-in” says John Logsdon, CEO of NetDev Ltd, a provider of applications and integration expertise for legacy and next generation Intelligent Networks. “The JAIN SLEE technology carries clear benefits to global telecom leaders such as BT in the drive to quickly deploy revenue-generating services in a multi-national, multi-network infrastructure environment. BT will see a rapid ROI through the ability to connect varying IT systems and core network infrastructure through a standards-based, carrier grade application server exposing services through reusable components and Java APIs.”